Refund policy

Last Updated: September 2026

We carefully inspect and pack our jewellery before dispatch. If your order arrives damaged or there is an issue with your order, please contact us as soon as possible.

Damaged Products

If you receive a damaged product, you must contact RupyaRup within 1 day of delivery.

To process a damage claim, you must provide:

A clear, continuous unboxing video
The video should begin with the package completely unopened
The package, shipping label and product should be clearly visible
Clear photographs/videos showing the damage
Your order number and registered contact details

An unboxing video is mandatory for damage claims.

Claims submitted without the required unboxing video may not be accepted.

Missing Products

If any product or item is missing from your order, please contact us within 1 day of delivery.

A clear unboxing video showing the complete opening of the package is required to process a missing-item claim.

Change of Mind

We currently do not accept returns for:

Change of mind
Personal preference
Incorrect product selection
Change in styling preference
Colour preference
Size preference where applicable

Eligible Returns

A return or refund may be considered if the product:

Arrives damaged
Is defective
Is materially different from what was ordered

All claims are subject to verification by RupyaRup.

Personalised & Custom-Made Jewellery

Personalised, customised and made-to-order products are not eligible for return or exchange, except in cases of verified manufacturing defect or damage during delivery.