FAQ

JEWELLERY

What is RupyaRup jewellery made of?

Our online jewellery collection is primarily made with 925 sterling silver.

Products that are specifically described as gold-plated are made with 925 sterling silver with a gold-plated finish.

Is gold-plated jewellery made with real silver?

Yes. Our gold-plated jewellery is made with 925 sterling silver and finished with a layer of gold plating.

Will 925 silver jewellery tarnish?

925 sterling silver can naturally tarnish over time due to exposure to air, moisture, sweat and chemicals. This is a natural characteristic of silver and does not necessarily indicate a product defect.

Proper care and storage can help maintain its appearance.

Will gold plating fade?

Gold plating is a surface finish and can naturally wear or become lighter over time.

The longevity of the plating depends on factors such as frequency of use, exposure to water, sweat, perfume, chemicals and individual skin chemistry.

ORDERS & PAYMENTS

Do you offer Cash on Delivery?

No. Cash on Delivery (COD) is currently not available.

How can I contact RupyaRup about my order?

You can contact us through:

WhatsApp: +91 94625 65937
Email: shrishrirupam2021@gmail.com

Can I cancel my order?

For standard products, please contact us as soon as possible if you need to request a cancellation.

Personalised, customised and made-to-order products may not be cancellable once production has started.

SHIPPING

How long does delivery take?

Orders are generally dispatched within 1–2 working days.

After dispatch, delivery generally takes 5–9 working days.

Personalised, customised and made-to-order products may require additional processing time.

Do you offer free shipping?

Yes.

We offer free shipping on orders above ₹1,299.

Orders below ₹1,299 may have applicable shipping charges displayed at checkout.

Do you ship across India?

Yes. We currently ship across India.

RETURNS & EXCHANGES

Do you accept returns?

Returns are accepted only in accordance with our Return & Refund Policy.

If you receive a damaged product, you must contact us within 1 day of delivery.

Is an unboxing video required?

Yes.

A clear and continuous unboxing video beginning with the unopened package is required for damage or missing-item claims.

Claims without the required unboxing video may not be accepted.

Can I exchange my jewellery?

Eligible products can generally be requested for exchange within 7 days of delivery, subject to our Exchange Policy.

A ₹50 exchange fee applies.

Can personalised jewellery be exchanged?

Personalised, customised and made-to-order jewellery is generally not eligible for exchange, except in cases of verified manufacturing defect or damage during delivery.

JEWELLERY CARE

Can I wear my jewellery while bathing or swimming?

We recommend removing your jewellery before:

Bathing
Swimming
Exercising
Sleeping

Avoid prolonged exposure to water, sweat and chemicals.

Can I apply perfume while wearing my jewellery?

We recommend applying perfume, deodorant, lotions and cosmetics before putting on your jewellery.

Avoid direct contact between jewellery and these products.

How should I clean my jewellery?

Gently clean your jewellery with a soft, clean and dry cloth.

Avoid abrasive cleaners, harsh chemicals and rough cloths.

For gold-plated jewellery, avoid aggressive rubbing or polishing as this can affect the plated finish.

PERSONALISED JEWELLERY

Do you offer personalised jewellery?

Yes. We offer personalised and custom-made jewellery according to your requirements.

For personalised jewellery enquiries, contact us directly through WhatsApp or email.

How can I enquire about a custom piece?

WhatsApp: +91 94625 65937

OFFLINE STORE

Do you have a physical store?

Yes.

Our offline store is:

SHRI SHRI RUPAM GOLD

Jal Chaki Road, Kankroli
Rajsamand, Rajasthan – 313324
India

Our offline store offers a wider range of jewellery, including gold, silver and diamond jewellery, along with personalised and custom-made pieces.

Can I visit the store?

Yes. You can visit our store to explore our jewellery collection or discuss personalised requirements.

WhatsApp: +91 94625 65937

Get Directions:
https://maps.app.goo.gl/p4FUuzKBG7v6vBVZA

AI CHATBOT

Is the RupyaRup chatbot a real person?

No. Our website chatbot is an AI-powered automated assistant, not a human customer-support representative.

AI-generated responses may occasionally be incomplete, inaccurate or outdated.

For important matters such as payments, refunds, returns, exchanges, order status, product availability or personalised jewellery, please confirm the information directly with RupyaRup.

WhatsApp: +91 94625 65937
Email: shrishrirupam2021@gmail.com